How to improve the customer experience with the help of a Salesforce Partner
Today's customers expect more from your company, both in terms of communication and the speed with which you respond to their requests. Fortunately, specialized customer experience solutions can do a lot for your business. But to make the most of it, it is vital to have a Salesforce partner.
What is a Salesforce partner?
A Salesforce partner is a Salesforce consulting partner authorized to develop and deliver solutions and tools customized to the needs of each company. They handle everything from consulting to software implementations and integrations.
It also has the ability to guide you on the best path. This with the help of a suitable Salesforce solution, to improve your customers ' experience .
But to achieve this goal, the most important thing is to know what they need and that is exactly what we are going to analyze. This way, you will be able to see why you should work with a Salesforce partner.
What do customers expect from your company?
Without fear of sounding exaggerated, the answer to this question is: EVERYTHING.
That's right! First of all, 60% of customers will hang up on a call if you make them wait more than 1 minute. In fact, many of them are not even willing to wait at all.
They also expect other options such as:
- Callback
- Chats available on your website
- Immediate responses to your requests in text messages or social networks
- Personalized conversations
- Adequate knowledge of your order history
- Full understanding of your needs
We know it may sound like a challenge, and it is! However, it's your job as a company to maintain and meet your customers' expectations. That's because 91% of business buyers and 86% of consumers have confirmed that the experience a company provides is just as important as its products and services.
In short, products are just that, products! Customers today have an endless number of options where they can find the same thing you offer them. But if your experience is memorable and distinguishable, be sure they will choose you.
Why is it important to satisfy the customer experience?
Customers have a lot of options! Plus a great deal of freedom to buy their products in other stores or take their business elsewhere. That is if they don't get the experience they expect.
While customer experience is not a new concept, it has become more relevant than ever. But it's not all about meaningless demands. If a customer notices your effort, they will be committed to you.
Customers are willing to pay even more than expected in order to receive a better experience. This means that companies have the opportunity to increase revenue by delighting their customers in a way that no one else can.
You may be interested in: Why should customer experience be top of mind for your business today?
How can a Salesforce partner help you improve the customer relationship and experience?
If you have a Salesforce solution that you're not getting the most out of, you need the help of a Salesforce partner!
Learn more: Everything you're missing out on by not working with a Salesforce partner.
If you haven't implemented Salesforce yet, but are interested in doing so, know one thing before you do: it can be a bit of an overwhelming process.
But with the expertise of a Salesforce partner, you can stop worrying! They will find the best and most suitable for your business needs.
What does a Salesforce partner cover?
Expert guidance will provide you with industry best practices. It will also help you immerse yourself in the best technology for your current processes.
When it comes to customer experience, a Salesforce partner is all about building relationships . As well as personalized experiences by organizing around your customers.
By having a centralized system like Salesforce, a partner can build stronger, more personal relationships with customers. In addition, it will help you understand and master automated workflow tools to streamline customer service needs.
Teaming up with a Salesforce partner will leave you with two very important lessons for improving the customer experience:
- Customer-first mentality. Putting the customer at the center of the business is the key to improving the experience and the long-term relationship. From marketing to point of sale, experts will guide you through the best solutions and practices.
- Implementation of automation and artificial intelligence tools. Customers are open to companies using artificial intelligence to improve the experience they receive. For example: chatbots, text and voice analysis, among others. A Salesforce partner knows this and can tell you the best options for your type of business and customer.
Complement the topic: Artificial Intelligence in marketing: make accurate predictions and don't just use your intuition.
Nuvalia, the perfect Salesforce partner to help you improve your customer experience
At Nuvalia our capabilities are based on a solid foundation of experience and we are well equipped to handle any industry and scale.
As a Salesforce partner we have the expertise to deliver great solutions. All of them driven to exceed expectations in different services. From innovative customer service functionality to enhanced sales capabilities and artificial intelligence analytics.
If you are looking to design an effective implementation strategy that contains just what you need to improve your customers' experience, contact us!
Let's improve your customers' experience!