Salesforce and Siemens: New partnership to boost manufacturing industry
In an exciting step towards digital transformation and servitization in the manufacturing industry, Siemens and Salesforce have announced their collaboration to introduce Teamcenter Service Lifecycle Management (SLM). This innovative application was developed with the goal of connecting Siemens Teamcenter Product Lifecycle Management (PLM) with Salesforce Manufacturing Cloud and Service Cloud, paving the way for closer, multi-disciplinary collaboration.
In this blog we will tell you more about this new alliance, as well as the role of a Salesforce partner in the successful implementation, execution and use of Salesforce for companies in the manufacturing industry.
What does Teamcenter SLM offer?
1. Product life cycle integration and customer relations
The collaboration of these two technology giants enables manufacturers to connect with their customers in entirely new ways. Zvi Feuer, Senior Vice President of Digital Manufacturing at Siemens Digital Industries Software, notes that the integration of these platforms provides a closed-loop approach that links product knowledge with the complete customer story. This end-to-end connection revolutionizes the way manufacturers can interact with their customers, offering an enhanced service experience.
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2. Improved customer service experience
Teamcenter SLM delivers an enhanced customer service experience that can transform service operations. It facilitates collaboration between engineering and service teams, improving customer satisfaction by providing accurate information at the right time, all in one centralized location.
3. Operational and service benefits
Tangible benefits include improved operational efficiency through better first-time fix ratio, reduced cost of service, and greater alignment between sales and service efforts. Equipped with accurate information, proper tools and asset inventory, service teams can elevate the customer experience and drive revenue growth.
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4. Increased visibility for technicians and field personnel
The application provides greater visibility of customer asset information and graphically rich product data for technicians and field personnel. This facilitates the successful completion of service activities from the first attempt, improving customer satisfaction and operational efficiency.
5. Access to Salesforce AI Technology - Einstein
Teamcenter SLM provides access to Einstein, Salesforce's artificial intelligence technology. This enables the efficient search for resources and solutions by scanning knowledge articles created from service plans in Teamcenter. Manufacturers can then leverage artificial intelligence to continuously improve their products.
Saleforce Partner: vital ally for the success of the manufacturing industry hand in hand with Salesforce
A Salesforce Partner can play a crucial role in empowering companies in the manufacturing industry by taking full advantage of Salesforce's capabilities. Here are several ways:
Salesforce implementation
- Planning and execution: An experienced Salesforce partner can assist in the strategic planning of the Salesforce implementation, ensuring that it aligns with the manufacturing company's specific business objectives.
- Custom configuration: customize Salesforce according to the unique needs of the company, including specific modules for product, order, inventory, and customer relationship management.
Consulting Services
- Process optimization: evaluate and improve existing processes to ensure efficiency and take full advantage of Salesforce features.
- Strategic consulting: provide strategic advice on how Salesforce can be better utilized to increase productivity and profitability.
Development of customized solutions
- Custom application development: create custom applications that integrate seamlessly with Salesforce to meet specific manufacturing industry needs.
- Process automation: implement workflows and automation processes that optimize daily operations.
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Integration with existing systems
- Systems integration: connect Salesforce with existing systems such as enterprise resource planning (ERP) systems, supply chain management (SCM) software, and other enterprise systems.
User training and adoption
- User training: provide customized training programs to ensure that users fully understand Salesforce capabilities and how to use them effectively.
- Ongoing support: offer continuous support to address issues, questions and ensure successful adoption.
Analysis and Reporting
- Implementation of reports and dashboards: create customized reports and dashboards that provide valuable information on manufacturing operations, customer management and other key metrics.
- Data Analytics: Use Salesforce data analytics tools to gain strategic insights from collected data.
Security and compliance
- Security management: implement robust security measures to protect confidential information and comply with industry standards.
- Regulatory compliance: ensure that the implementation complies with regulatory requirements specific to the manufacturing industry.
Data migration
Seamless migration: assist in migrating data from legacy systems to Salesforce, ensuring data accuracy and integrity.
The collaboration between Siemens and Salesforce through Teamcenter SLM promises to take servitization to new heights in manufacturing. This application not only improves operational efficiency but also opens up new opportunities to generate revenue by offering customer-centric services.
This is an exciting chapter in the convergence of technology and manufacturing, with significant implications for how companies approach customer experience and profitability in the digital age. Looking for the same for your business? Get in touch with us at Nuvalia through this link and find out why we are the ideal Salesforce partner for you.